Careers
We build systems businesses rely on and we’re looking for people to grow with us.
Current Opportunities
Microsoft Cloud Operations & Support Engineer
Location: Canada (Remote/Hybrid)
Salary: $80,000 – $105,000 CAD per year
About Extrada
Extrada Tech is a Microsoft Solution partner in Data & AI focused on delivering cloud, data, and AI solutions for small and mid-market organizations. We are building our managed service practice from the ground up as a complementary service to our existing professional services. We have a target go-live date mid-2026 and this role is one of the foundational hires that makes it possible.
Our managed services vision is centered on providing scalable, proactive, and secure cloud operations across Azure, Microsoft 365, Security, and Data platforms enabling clients to operate with confidence in a modern digital environment. We combine deep technical expertise with a practical, business-first approach to help organizations optimize performance, reduce risk, and unlock value from their cloud investments.
If you’re the kind of engineer who wants to help build something (not just maintain it) this is a meaningful opportunity to grow with Extrada as we scale intentionally.
Role Overview
We are seeking a highly motivated Microsoft Cloud Operations & Support Engineer to join our Managed Services team. This role is responsible for the day-to-day operational support, monitoring, and optimization of client environments across Azure and Microsoft 365 ecosystems. You will play a key role in ensuring platform reliability, security posture, and cost efficiency while delivering exceptional support experiences to SMB and midmarket clients.
This is a multi-client, multi-tenant role and you will be working across several client environments simultaneously using a combination of Microsoft-native and custom tooling. You’ll have direct visibility into how the practice operates and real opportunity to grow into cloud architecture, security operations, or senior advisory work as the team scales
What You’ll Be Working On
Azure Cloud Operations
- Monitor and manage Azure resources, ensuring availability, performance, and reliability
- Perform incident triage, troubleshooting, and resolution across IaaS/PaaS services
- Implement cost monitoring, anomaly detection, and optimization recommendations
- Support Azure infrastructure including VMs, networking, storage, and resource governance
Microsoft 365 and Copilot Operation
- Administer Microsoft 365 tenant health, user management, and service configurations
- Monitor identity and access (Entra ID / Azure AD), including MFA and conditional access
- Serve as the primary escalation point for Azure, M365 and Copilot related incidents across client environments.
- Troubleshoot complex issues spanning identity, access, policy, and user experience.
- Build and maintain knowledge base articles, playbooks, and support documentation.
- Define and optimize support processes between Extrada, client IT teams, and thirdparty vendors.
- Develop self-service resources and user enablement guides to drive adoption and reduce support overhead.
- Monitor new Copilot feature releases and proactively assess their impact on clients, ensuring smooth adoption.
- Support Exchange Online, SharePoint, Teams, and endpoint management (Intune)
- Maintain tenant performance, uptime, and service health
- Implement automation for workflows using cloud monitoring tools and such as ITSM platforms.
- Analyze license utilization and recommend cost optimization strategies.
Security & Compliance Monitoring
- Monitor and respond to alerts from Microsoft Defender and Defender for Cloud
- Manage multi-tenant security operations using Azure Lighthouse and CIPP. Other tooling to be determined.
- Track and improve Secure Score and overall security posture
- Support identity security, threat detection, and incident response activities
- Assist with compliance monitoring and baseline security configurations Service Delivery & Support
- Provide support during business hours (Monday –Friday) with on-call rotation for critical incidents (frequency shared across the team; after hours incidents are compensated at a premium rate)
- Respond to incidents, service requests, and alerts within defined SLAs
- Document issues, resolutions, and standard operating procedures
- Collaborate with internal teams and clients to drive continuous improvement
Client Engagement & Cross-Team Collaboration
- Act as a trusted advisor to clients, working closely with stakeholders to align Copilot capabilities with business goals.
- Collaborate with Extrada teams across security, cloud architecture, and automation to deliver integrated solutions.
- Coordinate with Microsoft and third-party vendors for advanced issue resolution and escalations.
- Support project delivery and change management, including rollout planning, communications, and validation.
What We’re Looking For
Required Qualifications
- Minimum of 3-years experience in Azure and Microsoft 365 support or cloud operations roles
- Strong hands-on experience with:
- Microsoft Azure (VMs, networking, monitoring, cost management)
- Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
- Experience with Microsoft Defender suite and cloud security best practices
- Solid troubleshooting skills across cloud infrastructure and SaaS platforms
- Familiarity with monitoring tools and ticketing systems (ITSM)
Preferred Qualifications
- Microsoft certifications (e.g., AZ-104, MS-102, SC-200, AZ-500)
- Experience in managed services or MSP environments
- Experience in automation (PowerShell, Azure Automation, Logic Apps)
- Understanding of data platforms (Azure Data Factory, Synapse, Fabric)
What Makes You Successful at Extrada
- You are client-focused and enjoy solving real business problems with technology
- You stay ahead of emerging AI and cloud trends, especially within the Microsoft ecosystem
- You balance security, usability, and innovation in every solution
- You thrive in a fast-paced consulting environment with multiple clients and priorities
- You are proactive, curious, and continuously improving how things are done
What We Offer
Remote Work & Flexibility: A fully remote work environment – work from anywhere in Canada. Preference given to candidates in Ontario as our team will meet in person occasionally. This roll is a full-time position at 40 hours per week.
Collaborative Culture: Join a small, agile team where your contributions will have a real impact. We value collaboration, efficiency, innovation, reliability, and active listening as our core values. You will work closely with and learn from experienced professionals in various fields.
Continuous Learning: We foster a culture of continuous improvement and innovation. You’ll have the opportunity to work with the latest Microsoft technologies and data tools, staying up to date as the industry evolves. We encourage ongoing learning, certification, and experimentation – so you can grow your skills over time. Our team is doing the same!
Impactful Work: Work on diverse projects across multiple industries (from legal to retail to tech), each with unique data challenges. Every project brings new opportunities to automate processes, visualize insights, or harness AI to help clients work smarter. Your work will directly help businesses streamline operations and make data-driven decisions with confidence.
Competitive Compensation: We offer a competitive salary in the range of $80,000–$105,000 CAD, commensurate with your experience and skills. As a growing company, we also provide opportunities for career growth and advancement.
Benefits & Perks: A comprehensive benefits package offered through Manulife, 3-weeks of paid time off, and other perks. Details will be provided during the interview process.
Supportive Environment: Extrada Tech prides itself on a Canadian-based, human first approach. We prioritize people in our technology solutions and in our workplace. You’ll join a friendly, supportive team that values work quality and mutual respect. We have regular team check-ins, virtual social events, and occasional in person meetings.
What To Expect
Application Deadline: We are accepting applications on a rolling basis until the position is filled. We thank all applicants for their interest in Extrada Tech. Only those selected for an interview will be contacted. If you have any questions about the role or the application process, please feel free to reach out via the same email.
Diversity & Inclusion: Extrada Tech is an equal opportunity employer, and we are committed to building an inclusive, accessible workplace for all. We welcome and encourage candidates of all backgrounds to apply. Hiring decisions are based on qualifications, merit, and business needs. If you require accommodation at any stage of the application process due to a disability or any other need, please let us know, and we will work with you to meet your needs. We are dedicated to fostering a culture of equity, inclusion, and accessibility – where every team member feels valued and empowered to contribute their unique perspectives to our collective success.
Don’t see the right role?
We’re always open to connecting with people who:
- Think in systems
- Care about quality
- Want to do meaningful work with modern technology
If that sounds like you, reach out anyway with your resume and a short note about how you see yourself fitting in at Extrada Tech.
